FAQs

 

Do you accept insurance?

Currently, Rafaella Smith-Fiallo, LCSW is the only provider who accepts insurance and is in network with Anthem, Blue Cross Blue Shield, Optum, and UnitedHealthcare. All other providers are out-of-network.

 

Can I use my out-of-network benefits?

Having out-of-network benefits means that your insurance may pay for a portion of the out-of-pocket rate. Contact your insurance to inquire about your out-of-network coverage, deductible, if you need a referral, and reimbursement process.

 

How it typically works:

• You would pay the full out-of-pocket rate.

• You would submit the claim to your insurance by submitting a "Super bill/invoice/receipt", which would be available through the client portal. A super bill is a document, like a receipt, which includes date of service(s), length of session(s), treatment code, diagnostic code, and rate of service.

• Your insurance provider will issue you a check for the covered amount as reimbursement.

Do you offer discounted rates or a sliding scale?

We offer discounted rates for coaching and therapy services to those who are not able to pay the full rate. This discount is based on expressed need. Need more support? Learn about our accessibility fund.

 

What are accepted methods of payment?

• Flexible Spending Account (FSA), Healthcare Savings Account (HSA) & all major credit/debit card are accepted.

• Insurance can be billed for psychotherapy services as determined by the insurer's policy.

• Payment plans can be set up for select services during check out.

Are there cancellation fees?

Healing Exchange charges a $50 fee for all no call/no show incidents and late cancellations. To avoid this fee, please contact us at least 24 hours before your scheduled appointment.

Will you provide a Good Faith Estimate?

In accordance with the No Surprises Act (H.R. 3630), we will gladly provide you with a Good Faith Estimate to help you review and understand anticipated therapy costs. This Good Faith Estimate explains your therapist’s rate for each service provided. Your therapist will collaborate with you throughout your treatment to determine how many sessions and/or services you may need to receive the greatest benefit based on your diagnosis(es)/presenting clinical concerns.